A return instruction changed.
The depot rejected the attempted return. The case records the rejection, its supporting note and the need for a revised instruction.
Back to DehireDeskInside a return exceptionOne container, one chronology,
One container, one chronology,
one evidence pack.
A failed depot visit. A revised return instruction. An invoice that needs review. Follow the recorded events and see how the evidence connects.
Illustrative sample. No real customer records.
Cases DR-0241Sample case
Empty return exception
Invoice reviewDepot rejection / TBSU1000007
Return status Dehired
Evidence indexed4 documents
Invoice flaggedA$1,970.00
Return chronology
20 to 22 Jul 2026- Original return instruction received
Depot A listed as the return location.
Return instruction - Empty return rejected at depot
Return instruction changed. Revised instruction required.
Depot rejection note - Revised instruction recorded
Updated depot instruction attached to the case.
- Container successfully dehired
Return confirmed with receipt evidence.
Evidence index
4 source documentsDocuments referenced in this illustrative case.
- Original return instruction20 Jul 2026 / Carrier instruction / PDFIndexed
- Depot rejection note21 Jul 2026 / Return attempt / PDFIndexed
- Revised depot instruction22 Jul 2026 / Instruction record / EmailIndexed
- Dehire receipt22 Jul 2026 / Successful return / PDFIndexed
This sample shows the evidence index. Customer files are not included.
Detention invoice review
Review required- Invoice amount
- A$1,970.00
- Billed period
- 20 to 25 Jul 2026
- Recorded dehire
- 22 Jul 2026
Billed period extends beyond recorded return
Compare the invoice dates with the return receipt and applicable free time terms before deciding the next step.
For the reviewer
- Confirm the receipt against the recorded dehire.
- Check the relevant free time rule and billed dates.
- Record the outcome and any credit or escalation request.
This is an operational review prompt, not a payment or liability decision.
One case. Connected records.DR-0241
The record connects.
The revised instruction and dehire receipt complete the return chronology. Each event has an identifiable source for the reviewer.
The billed dates need checking.
The invoice extends beyond the recorded dehire. The flag prompts your team to check the applicable terms and decide what happens next.